With regards to the personal information of the client held by this company, inquiries relating to points 4, 5, and 7 above and to the personal information referred to there are to be received based on the following methods. Please understand that there will be occasions when we cannot accept disclosure requests and other requests that are not based on these methods.
Information Desk Procedures
Please make request by telephone, post, or email to the following points of addresses.
Details regarding the information desk procedures will be explained when a request is made. However, after having confirmed the identity of the person making contact (or that person's representative) through the methods outlined below, we will respond in writing or by other methods. Alternatively, there may be occasions when we will ask you to provide a written application prescribed by this company owing to the content of the request.
SBI Art Auction Co., Ltd.
TFT Building, East Wing 7F, 3-6-11 Ariake, Koutou-ku, Tokyo 135-8071 JAPAN
Telephone calls are received Monday through Friday from 9:00 a.m. to 5:45 p.m.
We are closed on weekends and public holidays.
Confirming the Identity of the Client or the Client's Representative
When a request is received from a client, we will confirm the identity of the client by confirming such identification documents as the driver's license, passport, health insurance card, and seal registration certificate (however, this applies to documents that are still within the expiration date or issued within the past three months) and by confirming this company's registration information for the clients, such as the name, address, telephone number, including placing a confirmation call to the registered telephone number of the client.
When the request comes from the client's representative, we will confirm that there is a proxy statement from the pertinent client and the proof of seal or signature for the seal or signature on the proxy statement, as well as a copy of the certificate of residence for the pertinent client. We will also make confirmation by telephoning the pertinent client or making other contact with the pertinent client.
There are no processing fees received by this company from the client regarding requests related to disclosure. However, the client will be responsible for any fees generated when preparing materials for us related to confirming the identity of the client as laid down in the previous terms, such as travel and communication expenses from the client to this company. We ask for your understanding in this regard.